Terms and conditions of use


Upon approval, terms of payment are net 30 days. We accept payment by check, credit card, or electronically. Shipping charges will be added to the invoice. All prices are subject to change without notice.

Shipping Instructions:

We ship via Canada Post, United Parcel Service (UPS), FedEx Ground, or a common carrier unless otherwise requested.

International buyers please note: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are buyer’s responsibility. We will try our best to reduce the risk of the custom duties.

Return of Materials:

Contact customer service order@genebiosystems.com as soon as possible. Unauthorized returns are not accepted. A 15% restocking charge is applied to returns on correctly filled orders of non-defective product. Non-defective products may only be returned if they are in new condition with no markings on the packaging. Items older than 30 days, sterile, opened, consumables or special order items are subject to review. Return transportation must be prepaid in every case.

Claims for Damage in Transit:

Call us as soon as the damage is discovered. Keep all of the original packaging material until the damage claim is resolved.


Our products are intended for use in the laboratory only. Data on products in this catalog is correct and reliable to the best of our knowledge. Under no circumstances will GeneBio Systems, Inc. be liable for consequential damages arising from the use of its products. GeneBio Systems, Inc. is liable exclusively and restrictively to replacing defective products.


GeneBio Systems, Inc. warrants its products to be free of defects in material and workmanship. We will replace or repair defective products at no cost to you within the stated warranty period